Terms of service

TERMS OF SERVICE

Last updated: 14 January 2026

OVERVIEW
This website is operated by DSR Media LTD trading as Dino Studios ("Dino Studios", "we", "us", "our"). Our store and website are hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services to you (the "Services").

These Terms of Service ("Terms") govern your access to and use of the Services, including browsing our site and purchasing products from us. By accessing or using any part of the Services, you agree to be bound by these Terms and the policies referenced in them, including our Privacy Policy, Refund Policy, Shipping Policy, and Returns Policy.

If you do not agree to these Terms, you must not use the Services.

Policies
Privacy Policy: https://dinostudios.co.uk/pixel/privacy
Refund Policy: https://dinostudios.co.uk/pixel/refund
Shipping Policy: https://dinostudios.co.uk/pixel/shipping
Returns Policy: https://dinostudios.co.uk/pixel/returns

SECTION 1: ELIGIBILITY, ACCESS, AND ACCOUNT
1.1 Eligibility
You must be able to enter into a legally binding contract to use the Services. There is no specific age restriction for our products, but if you are under 18 you should use the Services only with the involvement of a parent or guardian.

1.2 Account information
To use certain features or to place an order, you may be asked to provide information such as your name, email address, billing address, payment details, and delivery address. You confirm that all information you provide is accurate, current, and complete, and that you have the right to provide it.

1.3 Account security
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us promptly if you believe your account has been compromised.

SECTION 2: PRODUCTS AND DESCRIPTIONS
2.1 What we sell
We sell physical products including 3D printed pixel-style magnets, frames designed to hold the magnets, signs, and other related props.

2.2 Product appearance and variations
We make reasonable efforts to display product colours and details accurately. However, colours and appearance may vary depending on your screen and device settings. As many items are made to order and 3D printed, minor variations in finish, colour tone, layer lines, or small cosmetic differences can occur and are not considered defects.

2.3 Availability
All products are subject to availability. We may limit quantities, discontinue products, or change product specifications at any time.

SECTION 3: ORDERS, FORMATION OF CONTRACT, AND CANCELLATIONS
3.1 Order acceptance
When you place an order, you are making an offer to purchase. A contract is formed only when we accept your order and send an order confirmation (or dispatch confirmation, depending on the product and workflow). We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud, pricing errors, stock issues, or delivery constraints.

3.2 Cancellation window
You may request a cancellation within 2 hours of placing an order. After that, we may deny cancellation if the order has been processed, produced, or dispatched, or if cancellation is otherwise impractical (for example, due to rapid dispatch or made-to-order work). If we agree to cancel, we will refund in line with our Refund Policy.

3.3 Checking order details
You are responsible for reviewing your order details carefully before submitting, including delivery address, product options, and any personalisation. If you notice an error, contact us as soon as possible. We cannot guarantee we can amend orders after processing begins.

SECTION 4: PRICING, PAYMENTS, AND TAXES
4.1 Pricing
Prices are shown on our website and may change at any time. The price charged is the price shown at checkout at the time you place your order.

4.2 Taxes and import charges
Depending on your location and the shipping option you select, your order may be shipped on a Delivered Duties Paid (DDP) or Delivered At Place (DAP) basis.

• DDP: duties and import taxes are intended to be included and handled as part of the shipping service.

• DAP: duties, import taxes, and any customs handling fees are your responsibility and may be charged by the carrier or customs authority on delivery.

The applicable approach will depend on the shipping option you select at checkout and the destination country. More detail is provided in our Shipping Policy.

4.3 Payment
Payment must be received in full before we process or dispatch your order. You authorise us (and our payment providers) to charge your chosen payment method for the order total.

SECTION 5: PROCESSING, SHIPPING, DELIVERY, AND RISK
5.1 Processing time
Our typical processing time is 1 to 3 business days for most items. Some items may require longer depending on order volume, customisation, or production complexity. Any estimated processing or delivery times are estimates only and are not guaranteed.

5.2 Delivery estimates and delays
Delivery times depend on destination, shipping method, customs processing, and carrier performance. We are not responsible for delays caused by carriers, customs, or events outside our control.

5.3 Address accuracy
You are responsible for providing a complete and correct delivery address. If a parcel is returned to us due to an incorrect or incomplete address, refusal of delivery, or failure to collect, we may require payment of reshipping costs before re-sending.

5.4 Risk and title
Risk of loss or damage passes to you when the order is delivered to the address you provided (or, if the carrier records delivery earlier, at the point the carrier marks the item as delivered). Title to the goods transfers to you when we have received full payment.

SECTION 6: RETURNS AND REFUNDS
6.1 Returns policy
Our returns and refunds are governed by our Returns Policy and Refund Policy:

Returns Policy: https://dinostudios.co.uk/pixel/returns
Refund Policy: https://dinostudios.co.uk/pixel/refund

6.2 14 day return period
We offer a 14 day return policy as described in the Returns Policy. Return eligibility, condition requirements, and return shipping responsibilities are set out there.

6.3 UK consumer rights
Nothing in these Terms limits your statutory rights under applicable consumer protection laws. If you are a UK consumer, you may have rights under the Consumer Rights Act 2015 and, for distance sales, the Consumer Contracts Regulations, subject to any applicable exceptions. Our policies explain how we handle returns in practice.

SECTION 7: INTELLECTUAL PROPERTY AND ACCEPTABLE USE
7.1 Our content
The Services and all content on the site, including text, images, graphics, videos, branding, and design, are owned by or licensed to DSR Media LTD and are protected by applicable intellectual property laws. You may use the Services for personal, non-commercial purposes only.

7.2 Restrictions
You must not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any part of the Services or our content without our prior written permission.

7.3 Third-party intellectual property
Any third-party names, logos, or trademarks that appear (if any) are the property of their respective owners and are used only for identification where applicable. We do not use third-party brand names or IP terms to market our products.

SECTION 8: OPTIONAL TOOLS AND THIRD-PARTY SERVICES
The Services may include tools or integrations provided by third parties (including embedded functionality). We do not control these third-party services and provide access to them on an "as is" and "as available" basis. Your use of third-party services may be subject to their own terms and policies.

SECTION 9: THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. If you access third-party sites, you do so at your own risk.

SECTION 10: PRIVACY
Your use of the Services is subject to our Privacy Policy:
https://dinostudios.co.uk/pixel/privacy

Shopify also processes certain personal data as part of providing the ecommerce platform. Details are included in our Privacy Policy.

SECTION 11: FEEDBACK AND REVIEWS
If you submit reviews, comments, suggestions, photos, or other content ("Feedback"), you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, publish, adapt, and display that Feedback for purposes related to operating and promoting the Services (for example, displaying reviews on our site or marketing materials). You confirm you have the rights to submit the Feedback and that it does not infringe any third-party rights.

SECTION 12: ERRORS AND CORRECTIONS
We may correct errors, inaccuracies, or omissions in product descriptions, pricing, promotions, shipping charges, and availability at any time. If a pricing or listing error occurs, we may cancel affected orders and issue a refund.

SECTION 13: PROHIBITED USES
You may use the Services only for lawful purposes. You must not misuse the Services, including by attempting to interfere with site security, introducing malicious code, scraping, phishing, sending spam, infringing intellectual property rights, or engaging in abusive or harmful behaviour toward others.

SECTION 14: TERMINATION
We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms or if required to protect the Services, our customers, or our business. Termination does not affect rights and obligations that by their nature should continue, including intellectual property, liability limitations, and indemnities.

SECTION 15: DISCLAIMERS
The Services and all products are provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not guarantee that the Services will be uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

SECTION 16: LIMITATION OF LIABILITY
To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits, loss of revenue, loss of data, or business interruption. Our total liability for any claim arising out of or relating to an order is limited to the amount you paid for the products that are the subject of the claim.

This section does not limit liability where it would be unlawful to do so.

SECTION 17: INDEMNITY
You agree to indemnify and hold harmless DSR Media LTD (and our directors, officers, employees, contractors, and service providers) against claims, losses, and expenses arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.

SECTION 18: SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

SECTION 19: ENTIRE AGREEMENT
These Terms, together with the policies referenced, constitute the entire agreement between you and us relating to your use of the Services and replace any prior agreements or communications on the subject.

SECTION 20: ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms as part of a business transfer or reorganisation.

SECTION 21: GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except where mandatory consumer protection rules in your country of residence require otherwise.

SECTION 22: CHANGES TO THESE TERMS
We may update these Terms from time to time by posting the updated version on this page. The "Last updated" date will show when changes were made. Your continued use of the Services after changes are posted means you accept the updated Terms.

SECTION 23: CONTACT AND COMPANY INFORMATION
Website: https://dinostudios.co.uk/
Customer support email: support@dsrmedia.co.uk

DSR Media LTD trading as Dino Studios
Company number: 14886529
Registered office: 33 Broadshard Lane, Hampshire, United Kingdom
Phone: +44 7764 869663